Traveling with kids requires planning for everything in advance. But Reddit user Medium-City-2094 claims his family’s recent trip was thrown into chaos at the last second due to a sudden aircraft change.
In a post on r/UnitedAirlines, the man says the carrier reassigned their seats, placing his four-year-old alone, away from the rest of the family, and repeatedly refused to fix the issue. So, he was reportedly forced to take matters into his own hands.
(We has reached out to both the traveler and the airline for comment.)
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For air travel to go smoothly, every detail needs to fall into place
Image credits: EyeEm / freepik (not the actual photo)
But this dad claims that instead of helping him, United Airlines made his family’s journey even more unnecessarily stressful
Image credits: benzoix / freepik (not the actual photo)
Image credits: Medium-City-2094
Many airlines promise not to split up families with young children
Image credits: dmytro_sidelnikov / freepik (not the actual photo)
According to the U.S. Department of Transportation, a parent who purchases airline tickets for a family should receive a guarantee from the airline that it will seat the parent and child together without fees or a last-minute scramble at the gate or having to ask other passengers to give up their seat to allow the parent and child to sit together.
On February 1, 2023, Secretary of Transportation Pete Buttigieg announced the Department’s plan to launch a dashboard that displays which airlines guarantee family seating. Since then, some airlines, including Alaska, American, Frontier, Hawaiian, and JetBlue, have stepped up to guarantee adjacent seats for children aged 13 and younger traveling with an accompanying adult at no additional cost.
For the most part, United also does this.
Its Customer Commitment says, “If you’re traveling with children under 12, they won’t have to sit by themselves,” and that, “The first adult listed on the reservation can sit next to up to two children in their party for free.”
However, the airline adds, “Sometimes, seat assignments change because of unscheduled aircraft changes. If this happens on your flight, and your children are separated from an adult, you can switch to another flight with open seats in the same cabin for free.”
The story has received a lot of strong reactions online
